Terms of Service

1. Introduction

Welcome to Listella Marketing! These Terms of Service (“Terms”) govern your use of our web design, development, maintenance, SEO, and digital marketing services. By engaging with our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

2. Company Information

Full Legal Name: Listella Marketing
Business Address: Coquitlam, BC
Contact Information: 778-200-7357

3. Service Description

Listella Marketing offers the following services:

  • Web Design
  • Development
  • Maintenance
  • SEO
  • Digital Marketing

4. Client Responsibilities

Clients are expected to:

  • Provide necessary content promptly.
  • Give timely feedback.
  • Meet payment deadlines within 7 days.

Clients must adhere to the following guidelines:

  • Ensure that all provided content does not violate any third-party rights.
  • Meet all payment deadlines. Failure to do so may result in service suspension or termination.

5. Payment Terms

Pricing Structure: Our services are offered on both hourly rates and fixed-price contracts.
Payment Methods Accepted: We accept payments via major credit cards, bank transfers, and PayPal.
Billing Cycle and Payment Terms: Payments are due upfront or in milestone payments as agreed upon.
Late Payment Penalties: Late payments will incur a penalty of 5% per week on the outstanding amount.

6. Service Delivery

Project Timelines and Deadlines: Specific project timelines and deadlines will be outlined in the project agreement.
Revision Policy: Up to 3 revisions are included in the project scope. Additional revisions will be charged at an hourly rate.
Acceptance Criteria for Deliverables: Final deliverables will be considered accepted upon client approval or 7 days after delivery, whichever comes first.

7. Intellectual Property

Ownership of Work: Clients own the final design unless it’s a template; in such cases, assets must remain on a plan with Listella-provided hosting.
Third-Party Content: All content provided by Listella is royalty-free unless otherwise specified.
Intellectual Property Violations: Clients are responsible for the content on their websites. Listella Marketing assumes no responsibility for any intellectual property violations.

8. Confidentiality

All client information will be handled securely within Listella Marketing. We may use your contact information for marketing and advertising purposes, but your information will not be sold to third parties.

9. Termination

Conditions for Termination: Either party may terminate the agreement with a 30-day notice.
Refund Policy: Upon termination, the full order value must be paid within 7 days. Interest accrues at 5% weekly for late payments on the amount owed.

10. Warranties and Liabilities

Warranties: Listella Marketing provides no warranties.
Limitations of Liability: We are not liable for any indirect or consequential damages arising from our services.

11. Dispute Resolution

Disputes will be settled through mediation or arbitration based on Vancouver, BC laws.

12. Changes to the Terms of Service

Listella Marketing may update these Terms on the first of each month if necessary. Clients will be informed of changes via email.

13. Miscellaneous

There are no additional terms relevant to our business.


Updated June 4th, 2024.

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